Consumer Protection Act
For Law Students Questions & Answers
Consumer protection means safeguarding the interest and rights of consumers. In other words, it refers to the measures adopted for the protection of consumers from unscrupulous and unethical malpractices by the business and to provide them speedy redressal of their grievances.
The most common business malpractices leading to consumer exploitation are given below.
(a) Sale of adulterated goods i.e., adding something inferior to the product being sold.
(b) Sale of spurious goods i.e., selling something of little value instead of the real product.
(c) Sale of sub-standard goods i.e., sale of goods which do not confirm to prescribed quality standards.
(d) Sale of duplicate goods.
(e) Use of false weights and measures leading to underweight.
(f) Hoarding and black-marketing leading to scarcity and rise in price.
(g) Charging more than the Maximum Retail Price (MRP) fixed for the product.
(h) Supply of defective goods.
(i) Misleading advertisements i.e., advertisements falsely claiming a product or service to be of superior quality, grade or standard.
(j) Supply of inferior services i.e., quality of service lower than the quality agreed upon.
Consumer Definition
For the purpose of goods, a consumer means
(i) one who buys any goods for consideration; and
(ii) any user of such goods other than the person who actually buys it, provided such use is made with the approval of the buyer. (The expression ‘consumer’ does not include a person who obtains such goods for resale or for any commercial purpose.)
For the purpose of services, a consumer means
(i) one who hires any service or services for consideration; and
(ii) any beneficiary of such service(s) provided the service is availed with the approval of such person.
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